Concerns/ Complaints/ Feedback

Your feedback matters

We take complaints seriously and want to make sure you feel comfortable telling us.

You may feel that TNC has not provided you with the support you expected, and we would like to hear about this so we can improve our services.

We will:

Provide a safe, confidential and quiet space to talk
Encourage you to tell us what is happening in your own words, in your own time
Listen, be respectful, and take what you say seriously
Answer your questions as best we can
Work with you and include you in any decisions that affect you, and share with you what will happen next
Ask you who you would like to be involved
Aim to have the problem sorted out as soon as possible
Let you know if we are not able to fix the problem quickly and why
Check to see that you are OK with what we have done.

Please email the CEO at ceo@tncinc.org.au with the details of your concern/ complaint/ feedback.

If you don’t feel satisfied with the response from TNC’s CEO, you can contact TNC’s President of the Management Committee: president@tncinc.org.au

If you are not happy with the way TNC has managed your concern/ complaint/ feedback, you could contact the NSW Ombudsman on:

Phone: 02 9286 1000 or 1800 451 524