Concerns, Complaints, Feedback
If you feel that we have not provided you with the support you expected, we would like to hear from you so that we can improve our services.
We will:
- Provide a safe, confidential and quiet space to talk
- Encourage you to tell us what is happening in your own words, in your own time
- Listen, be respectful, and take what you say seriously
- Answer your questions as best we can
- Work with you and include you in all decisions that affect you, and share with you what will happen next
- Ask you who you would like to be involved
- Aim to have your need sorted out as soon as possible
- Let you know if we are not able to fix the problem quickly and why
- Check to see that you are OK with what we have done.
Please email the CEO at ceo@tncinc.org.au with the details of your concern, complaint, or feedback.
If you don’t feel satisfied with the response from TNC’s CEO, you can contact TNC’s President of the Management Committee: president@tncinc.org.au
If you are not happy with the way that we have managed your concerns/complaint/feedback, you could contact the NSW Ombudsman on:
Phone: 02 9286 1000 or 1800 451 524
Email: nswomb@ombo.nsw.gov.au
Website: ombo.nsw.gov.au
How we help
We support FAMILIES to thrive
We offer counselling, information, advice, case management, referrals, and access to evidence-based parenting programs and supported playgroups-helping families build stronger, healthier relationships.
LGAs of Ryde, Hunters Hill and Ku-ring-gai
We support people who are at risk of HOMELESSNESS
We provide tailored housing support to individuals and families – helping them find and maintain safe, accessible, and sustainable housing.
LGAs of Ryde, Hunters Hill, Lane Cove, North Sydney, Mosman, Willoughby, southern half of Ku-ring-gai and Epping
We empower women and
children to leave DOMESTIC
AND FAMILY VIOLENCE
Our SafeT – Staying Home Leaving Violence program supports women with or without children who have left domestic and family violence to transition away from violence safely, to secure a safe home to rebuild their lives and build their capacity to live their lives free from violence.
LGAs of Ryde, Hunters Hill and Hornsby
We provide additional
support through our wide
range of COLOCATED
PARTNERS
Refer to our website for our colocated partner list at Contact/Our Partners.
Supporting Families at The Northern Centre
Parenting Programs
The Northern Centre offers a range of parenting programs to assist in raising happy, healthy children.
Supported Playgroups
Supported Playgroup provide children with an opportunity to socialise, play and learn in a structured and positive environment as well as participating in age-appropriate learning experiences and activities
Parenting Toolbox
Our monthly newsletter with everything you need to know to raise happy, healthy children.