PROGRAM MANAGER SHS and SHLV

4 days 12-month contract (Parental Leave cover).

Applications close 9.00am Monday 19 October 2026

TNC is a dynamic NFP community service that provides early intervention and prevention services to families and individuals specifically in the areas of family and parenting support, homelessness prevention/early intervention and DFV case coordination services. TNC works with community in the disciplines of casework, counselling, parenting programs, advice, referrals, advocacy and group work.

This role based at the TNC office in West Ryde will lead the Specialist Homelessness Service (SHS) Early Intervention and Staying Home Leaving Violence (SHLV) program teams to provide support and advocacy to people who are at risk of homelessness, to remain safely in their existing accommodation or secure alternative safe and sustainable accommodation and women with/without children leaving DFV to navigate a life away from DFV.

Salary range is $124,000 – $128,000 per annum pro rata (in accordance with your skills, knowledge, and experience) + Super. There is generous salary packaging as well as monthly external team clinical supervision, personal training budget and EAP provision available for this role.

ESSENTIAL CRITERIA:

1. Relevant program and sector experience: Demonstrated experience in managing homelessness, housing, domestic and family violence community services, social services, or similarly complex programs.
2. Leadership and people management: Proven ability to lead, support and develop multidisciplinary teams and ability to create a psychologically safe, accountable and inclusive team culture.
3. Strong understanding of client needs and risk: Demonstrated understanding of trauma-informed, culturally safe and strengths-based practice and makes sound decisions while maintaining the dignity and safety of clients.
4. Program management and operational capability: Ability to translate organisational strategy and funding requirements into effective day-to-day service delivery including the experience managing budgets, staffing, resources, contracts, KPIs and service targets and being able to identify operational problems early and implement practical solutions.
5. Quality, compliance and governance: Strong understanding of relevant legislation, standards, contractual requirements and organisational policies, and experience with audits, incident management, risk management, quality improvement and reporting.
6. Partnership and stakeholder management: Ability to build effective relationships with government agencies, housing providers, health services, community organisations and other referral partners and the ability to represent the organisation professionally in external forums and partnership meetings.
7. Data, reporting and continuous improvement: Comfortable interpreting service data and using it to identify trends, gaps and improvements and experience in preparing high-quality reports for executives, funders and other stakeholders, while using evidence and client outcomes to improve program design and delivery.
8. Communication: Excellent written and verbal communication being able to communicate effectively with frontline workers, senior executives, clients, government and external partners and having the confidence to have difficult conversations while remaining respectful and constructive.
9. Strategic thinking: You look beyond immediate operational issues and understand the broader community services environment, you are to identify emerging service needs and opportunities, while balancing client outcomes, staff wellbeing, financial sustainability, contractual requirements and organisational priorities.
10. Values and client-centred leadership: You demonstrates genuine commitment to equity, dignity, inclusion and self-determination and understands the importance of Aboriginal cultural safety and working appropriately with diverse communities.
    
    

Applicants should send their resume with a covering letter addressing the key skills and experience to connect@tncinc.org.au. Applications that do not address the above selection criteria will not be considered.

The successful applicant will be required to have a Police and Working with Children Check prior to commencement

Download the Position Description here (PDF)